Help centre
Pick a topic or read the questions we are asked most about booking, payment, changes and cancellations.
Frequently Asked Questions
Choose a tour, date and group size, then send a request. We confirm your seats and explain payment.
Domestic tours take a 30% deposit, international tours 50%. The rest is due 7 days before departure.
By bank transfer quoting your booking code, or at our office.
Cancel 15 days ahead for a full refund of the deposit; 7 to 14 days ahead for half; under 7 days no refund.
We tell you at least 5 days ahead and refund everything, or move you to another date.
Yes, electronic invoices for individuals and companies.
Yes, 3 days ahead for domestic tours; international tours depend on the flight and visa.